Returns & Refunds Policy
Shipping Policy
Last updated: August 2026
Thank you for choosing Tailor Mail. Because most of our mailboxes are custom-built to order, please read this policy carefully before placing your order. Questions? Call us at 561-559-9926.
Production Time
All custom mailboxes are handcrafted to order in South Florida. Standard production time is 5-10 business days from order confirmation. You will receive an email when your order ships.
Shipping Rates
| Order Type | Shipping Rate | Est. Transit |
|---|---|---|
| Standard Mailbox (all sizes) | $250 flat rate | 3-7 business days |
| Accessories and Add-Ons | Calculated at checkout | 3-7 business days |
| Local Pickup (Palm Beach, Broward, Miami-Dade) | Free | By appointment |
Local Pickup and Installation
Free local pickup is available for customers in Palm Beach, Broward, and Miami-Dade counties. Professional mailbox installation is available throughout South Florida for an additional $250. Same-day and next-day appointments are often available. Learn more about our installation service
Shipping Carriers
We ship via UPS, FedEx, and freight carriers. A tracking number will be emailed to you once your order ships.
Shipping Destinations
We ship to all 50 U.S. states. We do not ship internationally at this time.
Damaged or Missing Shipments
If your order arrives damaged: (1) Take photos before removing from packaging. (2) Contact us within 48 hours of delivery at 561-559-9926. (3) We will file a freight claim and arrange a replacement at no charge. Claims reported after 48 hours may not be eligible.
Order Changes and Cancellations
Because all mailboxes are custom-built, contact us within 24 hours of placing your order to make changes. After production begins, changes may not be possible or may incur a restocking fee.
Questions about your order?
Call or text us at 561-559-9926 or email sage.tailormail@gmail.com.
Featured collection
Double Mailboxes
