Return Policy

Last updated: September 2026

Many Tailor Mail products are custom, made-to-order, personalized, or prepared specifically for your home. Because production can begin quickly, cancellations and returns are limited once an order has been placed.

12-Hour Cancellation WindowContact us within 12 hours of ordering if you need to cancel or make a major change.

50% Restocking / Cancellation FeeApproved cancellations or returns after the initial window may be subject to a 50% fee.

Defects & Shipping DamageWe will review defective, incorrect, or transit-damaged items and work toward an appropriate resolution.

Cancellations & Order Changes

Orders may be cancelled within 12 hours of purchase by contacting Tailor Mail. After that period, materials may have been ordered, customization may have started, or fabrication may already be underway.

If we approve a cancellation after the 12-hour window, a 50% restocking or cancellation fee may apply based on the stage of production and the product involved.

Custom & Made-to-Order Products

Custom, personalized, fabricated, painted, engraved, numbered, configured, or otherwise made-to-order mailbox products are generally not returnable once production has begun unless the product is defective, incorrect due to our error, or otherwise approved by Tailor Mail in writing.

Please review your selected mailbox style, color, house numbers, locking option, post/base configuration, and upgrades before submitting your order.

Approved Returns

Any non-defective return must be approved by Tailor Mail before it is sent back. Approved returns after the cancellation window may be subject to a 50% restocking fee. Items must be returned in the condition specified during the approval process.

Original shipping charges and return shipping costs are generally non-refundable unless the return is due to an error by Tailor Mail or a confirmed defect.

Defective, Incorrect, or Damaged Items

If an item arrives defective, incorrect, or damaged, contact us promptly with photos and a description of the issue. For visible shipping damage, please notify us within 24 hours of delivery so we can document the carrier claim.

Depending on the issue, we may provide replacement parts, repair, replacement, or another appropriate resolution after review.

Installed Mailboxes

Installation-related concerns are handled separately from product returns. Tailor Mail provides a 1-year installation workmanship warranty for qualifying installations completed by Tailor Mail. Product or manufacturer warranties may vary by item.

How to Request a Cancellation or Return

Contact Tailor Mail before sending anything back. Include your name, order number, the product involved, and photos when applicable.

For shipping details, please also review our Shipping Policy.