Warranty Policy

1. Our Promise to You

At Tailor Mail, we take pride in crafting high-quality, custom mailboxes designed to enhance curb appeal and stand the test of time. We stand behind the quality of our craftsmanship and materials, and we want you to feel confident in your purchase.

2. Warranty Period

Tailor Mail provides a 1-Year Limited Warranty on covered products and covered installation workmanship.

• For orders installed by Tailor Mail, the warranty period begins on the date installation is completed.
• For shipped orders, the warranty period begins on the date the order is delivered.

3. What Is Covered

During the warranty period, this limited warranty covers qualifying issues in Tailor Mail products and workmanship, including:

• Manufacturing defects
• Workmanship defects
• Structural failures not caused by misuse, impact, modification, or outside forces
• Defects in Tailor Mail fabrication or assembly
• Installation workmanship for installations performed by Tailor Mail

If Tailor Mail performs the installation, installation workmanship is covered for one year. For a valid covered issue, Tailor Mail may repair or replace the affected component or product at its discretion.

4. What Is Not Covered

This limited warranty does not cover the following:

• Normal wear and tear, including minor scratches, chips, fading, or cosmetic changes from normal outdoor exposure
• Damage caused by vehicles, lawn equipment, vandalism, accidents, impact, storms, flooding, hurricanes, or other external events
• Damage resulting from improper installation performed by someone other than Tailor Mail
• Unauthorized alterations, drilling, welding, repairs, or modifications
• Damage from misuse or neglect
• Rust or corrosion caused by extreme environmental exposure, saltwater exposure, chemical exposure, sprinkler water, or failure to reasonably maintain the product
• Damage to electrical or solar accessories caused by water intrusion, improper wiring, incompatible power sources, battery failure, or normal component life
• Damage caused by settling, shifting soil, landscaping work, irrigation work, or other property conditions outside Tailor Mail’s control

5. Finishes & Outdoor Exposure

Tailor Mail products are designed for outdoor use. All exterior finishes can naturally change over time depending on sunlight, salt air, irrigation, humidity, chemicals, and maintenance. Normal environmental aging is not considered a manufacturing defect.

6. Third-Party Components

Certain components may be manufactured by third parties, including mailbox heads, locks, solar lighting, LED components, electrical components, and hardware. Where applicable, those products may also be subject to the original manufacturer’s warranty.

Tailor Mail will reasonably assist with identifying or addressing a manufacturer warranty issue when appropriate, but does not promise coverage beyond Tailor Mail’s own warranty.

7. Ceramic Coating

Optional ceramic coating is a protective surface treatment intended to improve water repellency and ease of cleaning. It does not make a mailbox scratch-proof, rust-proof, damage-proof, or maintenance-free.

8. Maintenance

Simple, reasonable care helps keep your mailbox looking and performing its best:

• Clean periodically with mild soap and water
• Avoid abrasive cleaners and harsh chemicals
• Remove sprinkler deposits, salt residue, bird droppings, and other contaminants when practical
• Inspect hardware periodically
• Avoid pressure washing at extremely close range

9. How to File a Warranty Claim

To begin a warranty claim, please contact Tailor Mail and include the following information:

• Proof of purchase or order number
• A description of the issue
• Clear photos of the affected area
• Installation address, if applicable
• The approximate date the issue was first noticed

Tailor Mail aims to respond to warranty inquiries within 3 business days.

10. Warranty Remedy

For a valid covered claim, Tailor Mail may, at its discretion:

• Repair the affected component
• Replace the affected component
• Replace the affected product when repair is not practical

11. Our Commitment

Customer satisfaction is at the heart of what we do. We stand behind Tailor Mail workmanship and are committed to making reasonable covered issues right—because your mailbox should be just as dependable as it is beautiful.