Frequently Asked Questions

Tailor Mail specializes in custom mailbox design, fabrication, assembly, and installation. We create high-quality mailbox upgrades designed to improve curb appeal while offering long-lasting durability.

We primarily use aluminum for our custom mailbox designs because it provides a clean, modern look and holds up well in South Florida’s outdoor conditions.

Yes. Many designs can be customized with different colors, mailbox styles, house numbers, lighting options, and finishing details.

Yes. We offer premium LED backlit house numbers designed to improve nighttime visibility while adding a modern, custom look to your home.

You can place an order directly through our website or contact us with your preferred design, house number, color choices, and any customization requests.

Yes. Custom requests are available depending on the design, materials, and project details. You can send us photos, inspiration, or ideas, and we’ll help guide you through the best options.

Proofs are not automatically provided, but they can be provided upon request before production begins.

Yes. Please make sure your correct house number is provided when placing your order. House numbers may be included with select designs or available as an add-on.

Yes. Tailor Mail may offer up to 10% off for military members, first responders, teachers, and customers purchasing more than one mailbox unit. Discounts may vary depending on the product, order size, and project details.

Most custom mailboxes are made to order. Please allow approximately 7–14 business days for production before shipping or installation, depending on the design and current schedule.

Once your order is received, we review the details, confirm any custom options if needed, begin fabrication, and prepare your mailbox for either local installation or shipping.

Yes. Shipped designs include instructions to help guide you through the assembly and installation process.

Yes. Select mailbox designs are available for nationwide shipping.

Packages are shipped via UPS Ground and are carefully packaged to help protect your order during transit.

Most shipped orders arrive within approximately 3–5 business days after shipment, depending on the delivery location.

Some shipped mailboxes may require light assembly depending on the design. Instructions are included with shipped orders.

Yes. We offer professional local installation throughout the tri-county area of South Florida. Larger orders may be eligible for installation outside this area depending on the project size.

Professional installation is an additional $250.

Installation includes removal and disposal of your existing mailbox, as long as it weighs under 50 lbs, along with proper placement, leveling, and installation of your new mailbox.

In most cases, you do not need to be home as long as the installation area is accessible and all details have been confirmed ahead of time.

Yes. We install mailboxes with proper placement, height, and curb positioning in mind for safe and functional mail delivery.

Yes. Tailor Mail offers a 1-year warranty on workmanship and installation.

Damage caused by accidents, misuse, vandalism, severe weather, improper care, customer modifications, or third-party work is not covered under warranty.

Please contact us with your order information, photos, and a description of the issue so we can review it and help determine the best next step.